Our Terms and Conditions
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These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors haircare products
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By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
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Privicy:
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.
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You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
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When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
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The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of 'The Hair Guys'.
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Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
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You recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
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We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.
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You may discontinue use and request to cancel your account and/or any services at any time.
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Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
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You agree to indemnify and hold 'The Hair Guys' harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
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To the maximum extent permitted by applicable law, in no event shall 'The Hair Guys', be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
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To the maximum extent permitted by applicable law, 'The Hair Guys' assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
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You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in London.
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The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
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Shipping
Your order will be shipped by free Royal Mail 48 hour Tracked delivery.
Times
We ship the same day unless it is a weekend, in which case we will ship up-to 11am on a Saturday, otherwise it will be shipped on the next business day.
'48 Hour' and '24 Hour' delivery times are 'aims' stated by the courier. If you order on a Friday, Saturday, Sunday, or bank holidays, the length of time it takes for your order to arrive will most likely be greater than the times quoted. Also, despite our best efforts, and their best efforts, notwithstanding, The Royal Mail sometimes take longer than their stated hourly aims to deliver your order - please understand that this is out of our control.
Restrictions
We only ship to addresses within the United Kingdom, Ireland, and the Netherlands. If we receive an order from an address located outside of these regions, the order will be cancelled, and your payment will be refunded via the original payment method.
Returns
For any undamaged *unopened* product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) or printed email receipt, within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method.
In addition, please note the following:
(i) The cost of the initial postage will be deducted from the refund amount
(ii) The buyer will be responsible for paying for return postage
(iii) The product must be unopened and in a resale condition.
Incorrect Addresses
If you supply an incorrect delivery address, then:
- We will not accept liability for any lost or mis-delivered orders that are not returned to us.
- If the order is returned to us, you will have to bear the cost of re sending the order to the correct mailing address.
- If your order is returned to us because you provided and incorrect address, and you wish to receive a refund, the refund we issue will be less the cost of the initial postage.
International
**If you reside outside of the UK we will send your order by international Tracked, with no guarantee of timescale either offered or implied. You may be required to pay duties and/or import taxes, or other charges related to international delivery. We will not be held liable for these additional payments.
Contact:
The Hair Guys
New Kent Road
St Albans
AL 1 3XB